Click on “Size Guide” on all product pages requiring a size guide (Rings, Necklaces, Bracelets) to access it.
SHIPPING & DELIVERY
We deliver for free in France and everywhere in the world (except in Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia)
We deliver in France and all over the world (except in Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia) via DHL Express. Packages are delivered at home contre signature.
After ordering from our site, an e-mail containing your order number is sent to you. After processing your order, packed your products then shipped your order, you will then receive an e-mail with a tracking number (tracking) which will allow you to follow its delivery.
After receiving this e-mail, delivery will be made in one working day. If you are not at home on the day of the delivery, DHL Express will offer to reschedule a delivery, deliver your package to a trusted neighbor or to an access point near you.
DHL Express Delivery – Delivery with signature
Available throughout France: delivery within 1 working day after shipment.
Available in European Union: delivery within 1/2 working days after shipment.
In the rest of the world: delivery within 3 to 5 working days after shipment.
Pick up at MadLords
Pick up on the day of the order, if the product is available, at 316 rue Saint Honoré, 75001 Paris.
Delivery is available wherever you are. We deliver everywhere in the world.
If you live in the European Union, you will not have to pay any additional taxes or duties. If you live outside the EU, you will have to to pay import duties or taxes. Mad Lords is not responsible for any import duties or taxes, which are the sole responsibility of the buyer.
If you have not yet received your tracking number (tracking) from our DHL carrier, this means that your order has not been shipped yet and it is being treated. As soon as it is delivered to our DHL carrier, you will receive automatically an e-mail with a tracking number (tracking) as well as a link to follow its delivery.
RETURNS & EXCHANGES
Returns are free for any order redirected from the European Union. You have 14 days after receipt of your package for a return.
Order returns must be made in accordance with the following conditions:
Items must be returned unworn, undamaged and unused, with all original labels and delivered to us in the package in which they were delivered.
If the item was delivered to you with a label, it must not be removed and must returned to us intact.
The jewelry must be returned to us in the state in which you received it, in its original packaging and accompanied by all the original documents.
Any order returns that do not comply with our returns policy will be refused.
You can request the change or the cancelation of an order by contacting our customer service.
Get your order number with 6 digits preceded by a hashtag, which you can find in your order confirmation email, then contact us by email at firstname.lastname@example.org.
If you change an order and its price changes, you will be asked to pay the difference. Conversely we will refund the overpayment if applicable.
You have 14 days after receiving your order to request a return, which is free of charge for all orders. We invite you to submit your return request by email to email@example.com en respectant les conditions de retours.
We will send you the return procedure and a link to print your prepaid return label to your e-mail address.
If the price of the product is different from the exchanged product, you will be asked to pay the difference. Conversely we will refund the overpayment if applicable.
To get the refund of a product, you must first return it to us within 14 days after receiving it, respecting the return conditions.
You can submit your return request to firstname.lastname@example.org. We will send you the return procedure and a link to print your prepaid return label to your e-mail address.
Once received, your return will be processed by our team. We will refund your product provided it has not been worn, that it is returned with the original packaging and all theaccessories.
Once the return is approved, the refund will appear within 24h to 48h or until 5 days depending on the payment method used when ordering.
you can request a refund for a product if it has not been shipped yet (if you have not received an email containing a tracking number). You must then submit your cancellation and refund request by e-mail to email@example.com. If your product has already been shipped, you must wait to receive it then submit your refund request by email and return the product.
If you wish to cancel your Alma order, you must submit your request by email to firstname.lastname@example.org. We will refund the monthly payments already taken (including fees) and cancel the following ones.
If you wish to change or exchange your ALMA order, you must submit your request by email to email@example.com.
If you exchange or change a product whose price is lower than the original product, we will remboursons refund you the difference by deducting it from the last monthly payment. payment. In the opposite case, we send you a payment link allowing you pay the difference at once, by credit card.
PRICES & DISCOUNTS
You can receive a 15% immediate discount on your first order by subscribing to our newsletter.
Once you have registered, you will receive an email with a promo code valid on your first order.
Promotional offers cannot be combined with any other discounts (welcome code and other current promo codes).
Please note that the following creators are not eligible for offers :
Céline D'Aoust, Marla Aaron, Shamballa Jewels (-10% maximum), Sevan Bicakci (-10% maximum)
In France (DOM-TOM included), we accept payments by credit card (Visa, MasterCard, Amex or debit card for foreign payments), Apple Pay, PayPal, Alma, Cryptocurrency (CoinBase Commerce) and by bank transfer.
In Belgium, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, Bancontact, SOFORT Banking and Alma.
In the Netherlands, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, iDeal, SOFORT Banking and Alma.
In Germany, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, Giropay, SOFORT Banking and Alma.
In Finland, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay and Paypal.
In Austria, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, SOFORT Banking and Alma.
In Italy, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, SOFORT Banking and Alma.
In Spain, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, SOFORT Banking and Alma.
In Portugal, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, SOFORT Banking and Alma.
In Luxembourg, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal and Alma.
In all the other countries, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, bank transfer and Cryptocurrency (Coin Base Commerce).
You can choose CoinBase Commerce at the payment step.
A portal will open for you to choose one of the cryptocurrencies offered to pay, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), USD Coin (USDC) and Dai (DAI).
PAYMENT IN 4 INSTALLMENTS WITH ALMA
Payment in installments is available through our partner Alma. To take advantage of this, go to the payment stage and select the payment method Alma - Pay in 4 times.
Purchases amount : Only purchases between €200 and €5,500 are eligible for payment with Alma.
Accepted countries : Countries accepted for payment in 4 installments are France, Belgium, Germany, Netherlands, Ireland, Austria, Luxembourg, Italy, Spain and Portugal.
Cost : By paying in 4 times with Alma, you will have a fee of 2.25% per transaction and these fees will apply when paying.
We are obliged to apply 1.16% customer fees (legal maximum allowed) for orders over €4,500.
Cancellation : Any termination of the T&Cs that bind the Seller and the Customer, results in the termination of the T&Cs between Alma and the Customer.
Alma is a remote-payment manager and issues an electronic certificate that will prove the amount and date of the transaction in accordance with the provisions of Articles 1316 and following of the Civil Code.
Payments are secured by Alma and its service providers. All payments are protected by 3D Secure.
If you want to pay the balance of your monthly payments before the 4th month, you can do so by contacting our financial partner Alma at firstname.lastname@example.org.
If your Alma payment didn’t work, there are several reasons.
First of all, you may use a bank card that is not accepted by Alma: you can find more information about the cards accepted on Alma via this link. You can then try the transaction again with another bank card.
If your credit card is one of the accepted cards, the card number entered may contain errors. You can then ensure that you have correctly entered your credit card numbers (including the expiry date and the 3-digit verification code) on the Alma payment page.
If you still have an error message, please ensure that you have sufficient funds for the transaction and that your card has not reached its payment limit. It is also necessary to validate the authentication step by 3D Secure (often in the form of an SMS sent to your phone or a push notification on your banking application) to finalize the payment.
If you are certain that all of these criteria are met, you can contact email@example.com, by mentioning the email used during the payment, the amount and the date of the transaction.
Regardless of the problem encountered, whether it is a failure during a payment attempt or a difficulty in meeting a due date, please contact Alma directly at firstname.lastname@example.org.
If you change your credit card, you can enter a new one via your secure payment schedule.
You will find the link to your timeline in the confirmation email of your order, as well as in the emails preceding and following each of your deadlines. The sending address of these emails is email@example.com (think about looking in your spam!).
When adding the new bank card, Alma will ask you for a validation via your bank’s 3D Secure authentication procedure. The purpose of this action is to ensure that you are the owner of the card entered.
If you have a problem with adding your new card, you can contact firstname.lastname@example.org (reply from Monday to Saturday in a few hours in general). To ensure that you have the fastest possible answer, please mention the following: the email address and phone number used during your purchase, the amount and the date of the transaction.
If you changed your credit card but kept the same associated account in the same bank, the amount refunded will automatically appear on the statement of the bank account associated with the card that was initially debited, even if the card is inactive or has been blocked.
Please note that depending on the bank, it may take up to 10 business days for the refund to appear on your account. However, in case of doubt, do not hesitate to contact email@example.com, so that we can provide you with details of the refund transaction, which will allow your bank to identify the transfer.
If you have changed your bank or bank account, it is likely that the refund will be put on hold at your old bank. You can then write to firstname.lastname@example.org so that we send you the references of the refund: your bank will then be able to identify the transaction, and transmit the funds to your new account.