For orders under €500:

• 25€ for European returns.
• 45€ for the rest of the world.

You have 14 days after receipt of your package to make a return.

Returns of orders must be made in accordance with the following conditions:

Items must be returned unworn, undamaged and unused, with all original tags attached, and must be returned to us in the packaging in which they were delivered.
If the item was delivered to you with a label, this must not be removed and must return to us intact.
The jewelry must return to us in the condition in which you received it, in its original packaging and accompanied by all original documents.

Any return of an order that does not comply with our returns policy will be refused.

You can request modification or cancellation of an order by contacting our customer service.

Have your 6-digit order number preceded by a hashtag ready, which you can find in your order confirmation email, then contact us by email at contact@madlords.com .

If you modify an order and its price changes, you will be asked to pay the difference. Conversely, we will reimburse you for the overpayment if applicable.

Returns are free for all orders over €500.

For orders under €500:

• 25€ for European returns.
• 45€ for the rest of the world.

We invite you to submit your return request by email to contact@madlords.com , respecting the returns conditions.

We will send you the return procedure as well as a link to print your prepaid return slip to your email address.

If the price of the product is different from the product exchanged, you will be asked to pay the difference. Conversely, we will reimburse you for the overpayment if applicable.

If you wish to cancel your order placed by Alma, you must make your request by e-mail to contact@madlords.com . We will reimburse you for the monthly payments already taken (fees included) and cancel the following ones .

If you wish to modify or exchange your order placed by ALMA, you must send your request by e-mail to contact@madlords.com.

If you exchange or modify for a product whose price is lower than the original product, we will reimburse you the difference by deducting it from the last monthly payment. Otherwise, we will send you a payment link allowing you to pay the difference in one go, by credit card.

You can benefit from an immediate 10% discount on your first order by subscribing to our newsletter.

Once registered, you will receive by email a promotional code valid on your first order.

Payment in installments is available via our partner Alma. To benefit from it, go to the payment step and select the Alma - Pay in 4 installments payment method.

Amount of purchases : Only purchases between €200 and €5,500 are eligible for payment with Alma.

Countries accepted: The countries accepted for payment in 4 installments are France, Belgium, Germany, Netherlands, Ireland, Austria, Luxembourg, Italy, Spain and Portugal.

Fees: By paying in 4 installments with Alma, you will have a fee of 2.25% per transaction and these fees will be applied during payment.
We are forced to apply 1.16% customer fees (legal maximum authorized) for baskets over €4,500.

Termination: Any termination of the T&Cs which bind the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.

Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.

Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

If you wish to pay the balance of your monthly payments before the 4th month, you can do so by contacting our financial partner Alma at support@getalma.eu .

If your payment with Alma did not work, there are several possible reasons.

First of all, you may be using a bank card that is not accepted by Alma: you can find more information on the cards accepted on Alma via this link . You can then try the operation again with another bank card.

If your bank card is one of the accepted cards, the card number entered may contain errors. You can then ensure that you have correctly entered your bank card numbers (including the expiration date and 3-digit verification code) on the Alma payment page.

If you still get an error message, please ensure that you have the funds necessary for the transaction, and that your card's payment limit has not been reached. It is also necessary to validate the authentication step by 3D Secure (often in the form of an SMS sent to your phone or a push notification on your banking application) to finalize the payment.

If you are certain that all of these criteria are met, you can contact support@getalma.eu , mentioning the email used during payment, the amount and the date of the transaction.

Whatever the problem encountered, whether it is a failure during a payment attempt or difficulty in paying a due date, please contact Alma directly at the payment address @getalma.eu .

If you change your bank card, you can enter a new one via your secure payment schedule.

You will find the link to your deadline in your order confirmation email, as well as in the emails preceding and following each of your deadlines. The sending address of these emails is payment@getalma.eu (remember to check your spam!).

When adding the new bank card, Alma will ask you for validation via your bank's 3D Secure authentication procedure. The purpose of this action is to ensure that you are the owner of the card provided.

If you encounter any difficulty with adding your new card, you can contact support@getalma.eu (response from Monday to Saturday within a few hours generally). To give you the quickest response possible, remember to mention the following elements: the email address and telephone number used during your purchase, the amount and date of the transaction.

If you have changed bank cards, but have kept the same associated account at the same bank, the amount refunded will automatically appear on the statement of the bank account associated with the card that was initially debited , even if the latter is inactive or has been opposite .

Please note that depending on the banks, the reimbursement may take up to ten working days to appear in your account. However, if in doubt, do not hesitate to contact support@getalma.eu, so that we can provide you with details of the refund transaction, which will allow your bank to identify the transfer.

If you have changed banks or bank accounts, it is likely that the reimbursement will be on hold at your old bank. You can then write to support@getalma.eu so that we can send you the reimbursement details: your bank will then be able to identify the transaction and transfer the funds to your new account.